Preferred Crafters Club Membership
SAVE 10% on your next order and every order for the next year! Features hassle-free, automatic renewal every year. Your new membership will automatically be renewed without you having to do anything!
Join for only $19.99 a year and receive:
- 10% Off All Future Catalog and Online Purchases for One Full Year (Even On Sale Items).
- President's Annual Letter With Special Saving Bonus.
- Free Shipping Coupon on one order.
*Due to this being a subscription order, it is not eligible for promotions and will be sent to a separate checkout from non-subscription items.
Club discount does not apply to membership fee, gift certificate purchases or shipping and processing rates. You will receive your Preferred Crafter's membership information in the mail.
*Please note that we ship all orders complete. If you have backorders on your order, your order will ship when all items are in-stock.
Our current shipping rates are shown below. The shipping charges include costs for customer service, processing, shipping, and insurance.
Standard Shipping Continental US (48 States) (5-7 business days)
All standard shipping packages will be delivered through UPS and USPS. For standard shipping, if you have a registered PO Box, USPS will automatically ship your package to your PO Box unless you have registered your home street address as the delivery address. Please be aware of this when entering your shipping address if you have a registered PO Box.
Standard Shipping Rates:
Standard Shipping Outside Continental US (Outside 48 States) (5-7 Business Days)
Add an additional $7 for shipping to Alaska, Hawaii and Puerto Rico (5-7 business days).
Standard Outside Continental US Shipping Rates:
Express Shipping (2-3 business days)
Express Delivery is available for an additional $12 for in-stock merchandise delivery within 2-3 business days from the time we ship your order. Select Express Delivery for the shipping method as you checkout. All Express Packages will be delivered through UPS. For Express Shipping Addresses, please use your main street address and not a PO Box address. This is because UPS can only deliver to a main street address. We cannot ship express level packages through USPS and if a PO Box Address is used, we will be forced to send our standard service.
Sorry, Rush Delivery is not available outside of the continental United States or on selected items as stated in our catalog and website. Wholesale customers not eligible for Rush Delivery.
Express Shipping Rates:
In-Store Pick Up
In-store pick up hours are Monday-Friday, 9:00 AM-4:00 PM
International Shipping (6-12 Business Days)
Shipping is available worldwide. Tracking is automatically sent through email to the following countries:
Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, Lativa, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Poland, Portugal, Romania, Slovakia, Slovenia, South Korea, Spain, Sweden, UK
All other countries, final mile delivery tracking is unavailable. Once package arrives in destination country, please contact your local post office.
International Shipping Rates:
Business Customers and Large Consumer Orders
Mary Maxim, Inc. reserves the right to charge for actual freight for large orders. Please contact us at 1-800-962-9504 or email email@example.com with questions about this.
Pricing on marymaxim.com is in US dollars. Packages are delivered via the US Postal Service. We can only ship to countries that can guarantee insurance on packages. If you have any questions on foreign orders, please contact Customer Service at firstname.lastname@example.org. Please note, your country may charge customs or duties on packages. You can check with your local postal service for more information.
International Order Terms and Conditions
The goods will be imported on behalf of the consignee/ebuyer. The consignee authorizes Mary Maxim to import the goods on his behalf. Further, the consignee/buyer agrees that Mary Maxim may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.
Returns and Exchanges
Return your merchandise up to 6 months in resellable condition for a full refund!
As a company known for its customer satisfaction, Mary Maxim returns are now even easier! For only $6.99 you can return your purchase via UPS by generating a return shipping label. In two simple steps, your return or exchange will be on its way to one of our customer service professionals.
*Please call before returning larger items such as Puzzle Tables or any items outside of the USA at 1.800.962.9504
See Below for Instructions
STEP 1- Visit our Returns Portal and enter the requested information. Be sure to have your original email receipt or the packing slip handy so you are able to provide all the requested information.
*For larger items such as puzzle tables and any items outside of the USA, please call us ahead of time prior to returning. You can call us at 1.800.962.9504.
STEP 2 - Print the UPS shipping label and affix it to the original packaging over the original mailing label and enclose the completed returns packing slip. Drop it off at one of the 4,300 UPS Stores (www.theupsstore.com) a UPS drop box, or with a UPS Driver. Simply choose the option that works best for you!
It’s that easy! The purchase will be refunded back to you in the original payment method except the $6.99 label charge. If an exchange is requested, we make every effort to ship each order as quickly as possible. If an item is out of stock and the expected delivery date is more than 10 days, the item will be canceled and the balance of your order will be shipped. In this case, please contact us at a later date to reorder.
Please return your order via this track-able method and keep for your records. We will not be able to review returns for processing if it has not been received in our warehouse.
Criteria for Returns & Exchanges
- All returns must be received within 6 months of original purchase date.
- All returns and exchanges must be in their original condition.
- Exchanges are subject to a new shipping and processing rate.
- Shipping label can only be used for continental U.S. addresses.
If you receive merchandise that is damaged or incorrect, (wrong item or color) please contact customer service at 1-800-962-9504 or email us. A full refund will be issued along with complimentary return shipping, once the original merchandise is returned. With oversize heavy items, such as puzzle tables or frames, please contact us for return instructions.
If Returning Via USPS
Please send return with original packing slip to:
2001 Holland Ave
PO Box 5019
Port Huron, MI 48060